FAQs - Hello Snowflake Designs

What can be customised in the pre-designed collections?

Wedding stationery in each pre-designed collection can be changed to suit your aesthetic. Some of the variations you can choose are listed below:

paper type
paper edge style
font colours
envelope colour and/or stye
adding/removing embellishments (wax seal, silk ribbon, fine twine, belly band, etc.)

Can I see a sample in advance?

Yes please get in touch, let’s discuss what you are interested in and I can organise some samples. I also organise facetime calls to show you samples and most couples love this.

What is the minimum quantity

There is no minimum or maximum quantity – we can work to your individual requirements.

How long will my order take and can you rush it through?

The first step after placing your wedding stationery order from a pre-designed collection is to receive your digital proofs, with your wording of choice. Once you have finalised your proofs and final payment is made the production of your handcrafted wedding stationery takes about two weeks. If you need your stationery in a rush please discuss this with me in advance.

What type of paper do you offer?

I offer a variety of cardstock weights and finishes and can source specific colours and weights for your stationery.

Will the colour of my stationery match my screen?

Inks print differently on different types of paper. Also, as all monitors display colour differently, your printed stationery may not match what you see on your screen. I will send photos throughout the process so you are happy before your stationery is printed and delivered.

What’s included in the proofing process?

Wording changes, text colour changes, and minor layout adjustments can be made during the revision rounds. I will work with you to ensure you are 100% happy with your wedding stationery.

Can I use my own wording?

Yes. All of our designs can be personalised with your wording. Talk to me about your personalisation requests and I’ll take care of the rest!

Can I order in a different language?

Yes. I can design in most languages, but please contact me to discuss.

Some fonts are not available in all languages which can affect the design.

Can you create custom stationery designs?

Yes, check out our bespoke design process

Can you print guest names on place name cards?

Yes, I can personalise anything

Where do you ship to?

All of my products can be shipped worldwide. If your country is not listed, please contact me.

Can I cancel my custom stationery order?

I am happy to cancel your wedding stationery order and process a full refund as long as proofs have not been sent and I have not purchased materials specific to your stationery.

If proofs have already been sent, there is a cancellation fee of 25% or €50, whichever is greater. This is due to the time I spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.

If you are unhappy with your proofs for some reason (I don’t think you will be!), just let me know! I am committed to creating a design that you will love and if there’s something you don’t like, I will continue to work with you until you’re satisfied.

I approved my order for print, can I still cancel?

Should you need to cancel or make a change to your order after proof approval, please contact me as soon as possible. If your order has not yet gone into production, I can cancel it and process a refund less the design and material costs. Please note that upon approval, orders are printed very quickly.

Can I return my custom stationery?

Custom printed stationery (any printed item that includes proofs) is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

If there is an issue with your order, please contact me! I’m committed to your satisfaction and will be happy to work with you if you’re unhappy for some reason.

I found a typo on my stationery, what do I do?

Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact me. We offer a discounted reprint and complimentary rush service for customer approved errors.

Please note that I cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While I do my best to call attention to any errors I may see during the proofing process, final proofing is ultimately the responsibility of the client.

If your printed stationery does not match your approved proof, please contact me immediately and I will reprint the affected pieces free of charge.