FAQs - Hello Snowflake Designs

What can be customised in the pre-designed collections?

Wedding stationery in each pre-designed collection can be changed to suit your aesthetic. Some of the variations you can choose are listed below:

paper type
paper edge style
font colours
envelope colour and/or stye
adding/removing embellishments (wax seal, silk ribbon, fine twine, belly band, etc.)

What printing methods do you use?

We use three printing methods depending on your budget and preference. Our most sought-after method is letterpress printing on our antique 1924 Saroglia Italian letterpress machine, which presses ink into the paper to create a beautiful tactile impression. We also offer foil pressing using a vintage foil press, which adds a shimmering metallic finish to designs. For couples who prefer a more accessible price point, we offer high-quality digital printing — always produced to the same exacting design standards as our press work.

Can I see a sample in advance?

Yes please get in touch, let’s discuss what you are interested in and we can organise some samples. We also organise facetime calls to show you samples and most couples love this.

What is the minimum quantity

There is no minimum or maximum quantity – we can work to your individual requirements.

How far in advance should I order my wedding stationery?

We recommend getting in touch at least 6–9 months before your wedding date, particularly if you’d like a bespoke venue sketch or a letterpress suite, as these take time to design, illustrate, press, and deliver to the standard we insist on. We work with a limited number of couples each year, so early enquiry is always advised. We are currently accepting bookings for 2026 and 2027 weddings.

How long will my order take and can you rush it through?

The first step after placing your wedding stationery order from a pre-designed collection is to receive your digital proofs, with your wording of choice. Once you have finalised your proofs and final payment is made the production of your handcrafted wedding stationery takes about two weeks. If you need your stationery in a rush please discuss this with me in advance.

What type of paper do you offer?

We offer a variety of cardstock weights and finishes and can source specific colours and weights for your stationery.

Will the colour of my stationery match my screen?

Inks print differently on different types of paper. Also, as all monitors display colour differently, your printed stationery may not match what you see on your screen. We will send photos throughout the process so you are happy before your stationery is printed and delivered.

What’s included in the proofing process?

Wording changes, text colour changes, and minor layout adjustments can be made during the revision rounds. We will work with you to ensure you are 100% happy with your wedding stationery.

Can I use my own wording?

Yes. All of our designs can be personalised with your wording. Talk to me about your personalisation requests and we’ll take care of the rest!

Can I order in a different language?

Yes. We can design in most languages, but please contact me to discuss.

Some fonts are not available in all languages which can affect the design.

Can you create custom stationery designs?

Yes, check out our bespoke design process

Can you print guest names on place name cards?

Yes, we can personalise anything

Where do you ship to?

All of our products can be shipped worldwide. If your country is not listed, please contact us.

Can I cancel my custom stationery order?

We are happy to cancel your wedding stationery order and process a full refund as long as proofs have not been sent and materials have not been purchased specific to your stationery.

If proofs have already been sent, there is a cancellation fee of 25% or €50, whichever is greater. Once completed, that part of the order cost cannot be refunded.

If you are unhappy with your proofs for some reason, just let us know! We are committed to creating a design that you will love and if there’s something you don’t like, we will continue to work with you until you’re satisfied.

I approved my order for print, can I still cancel?

Should you need to cancel or make a change to your order after proof approval, please contact me as soon as possible. If your order has not yet gone into production, I can cancel it and process a refund less the design and material costs. Please note that upon approval, orders are printed very quickly.

I found a typo on my stationery, what do I do?

Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact me. We offer a discounted reprint and complimentary rush service for customer approved errors.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.